Shipping policy

At Fairywren, we aim to deliver every order safely and in perfect condition within the estimated delivery timeframe. Here's how our shipping works. 

Delivery Coverage
We currently ship within India only, subject to serviceability of the delivery PIN code. 

Order Processing
Orders are generally processed and dispatched within 2 business days of payment confirmation for prepaid orders or order confirmation for Cash on Delivery (COD) orders. Orders placed on Sundays or public holidays are processed on the next business day. You'll receive an order confirmation after your order is placed and tracking details once it is dispatched. 

Delivery Timeframe 
Once dispatched, the estimated delivery timeframe is 4–7 business days. Delivery timelines are estimates and may vary depending on your location, PIN-code serviceability, courier operations, weather, regional disruptions, public holidays, peak-season volumes, or other circumstances beyond our reasonable control. If you have not received your order within 10 business days of dispatch, or if your tracking shows an unusual delay, please contact us so we can assist you.  

Shipping Charges
Prepaid orders: shipping is free across India. 

Cash on Delivery (COD) orders: An additional COD handling fee may apply and, where applicable, will be clearly displayed at checkout before you place your order.  

Address Accuracy
Please ensure your full and correct delivery address, including PIN code and a reachable phone number, is entered at checkout. Addresses cannot be changed once an order is placed. We are not responsible for delays or failed deliveries caused by an incorrect or incomplete address. Each order ships to a single delivery address. 

Delivery Attempts
Our courier partners may make one or more delivery attempts. The number and timing of attempts may vary depending on the courier partner and delivery location. If delivery cannot be completed because the recipient is unavailable, the address is incorrect or unreachable, or the order is refused, the package may be returned to us. Once the package is returned, we may arrange redelivery (charges may apply) where possible or process any applicable refund (minus any shipping/COD costs already incurred) in accordance with our Return & Refund Policy and applicable law.

Unserviceable PIN Codes
We check delivery serviceability when you place your order. In the rare event that your PIN code becomes unserviceable after a prepaid order has been placed, we will cancel the order and initiate a full refund to the original payment method within a reasonable period. The time taken for the refunded amount to appear in your account may depend on your bank or payment service provider. 

Multiple-Item & Combo Orders
Orders containing more than one product are usually shipped together, but may occasionally ship in separate packages with individual tracking, which can affect delivery time. 

Order Verification
For security and fraud-prevention purposes, we may contact you to verify an order before dispatch if a payment is flagged, information requires confirmation, or an order appears unusual. This helps us prevent fraud and protect our customers. 

Transit Issues
If your order is lost in transit, arrives damaged, or is marked as delivered but has not been received, please contact us promptly with your order details. We will investigate the issue with the courier partner and provide an appropriate resolution in accordance with our Return & Refund Policy and applicable law. 

Contact
For any shipping-related query, 
Email: hello@fairywrenbeauty.com