HELP & SUPPORT

Frequently Asked Questions

Find answers to common questions about Fairywren, our products, orders and more.

Fairywren is a Barrier-intelligent Dermocosmetic Skincare brand built around skin biology, barrier health, and formula transparency.
You can learn more in our About Us and Our Approach sections.

We currently ship across India, subject to PIN-code serviceability.
Prepaid and Cash on Delivery (COD) options are available where applicable.
For more information, please see our Shipping Policy.

Orders are generally dispatched within 2 business days.
Once dispatched, delivery usually takes 4–7 business days, depending on your location and courier serviceability.
For more information, please see our Shipping Policy.

If you receive an incorrect, damaged, defective, expired, leaking, empty, tampered, or otherwise eligible product, please contact us within 48 hours of delivery.
For complete eligibility and refund details, please see our Return & Refund Policy.

We accept prepaid payments and Cash on Delivery (COD) where available.
Available prepaid payment methods are displayed at checkout. An additional COD handling fee may apply and will be shown before you place your order.
For more information, please see our Payment Policy.

Email us at hello@fairywrenbeauty.com

Call / WhatsApp: +91 91041 06486